The lead came in. Something happened.

Seconds, in the demonstration above, and in practice it is a matter of seconds too because nothing is waiting on a person. What we will not do is put a guaranteed number on your page: it depends on your forms, your phone provider and what has to happen in between. We will show you the real timings on your own leads once it is running, which is a more useful number than anything we could print here.

Text is usually the one that does the work, and it is where most businesses start. Email, voice and website chat can all be part of the same conversation, and they share one memory rather than four. Which ones you switch on is a decision we make with you, because turning all four on for every lead is how you become the business people mute.

Yes. Calling a new lead back within a minute, chasing a quote, confirming tomorrow's appointments. That is the same voice agent from the receptionist side, pointed outward instead of inward. Outbound calling carries more rules than texting, and those rules change depending on where you trade and whether the person contacted you first, so we set it up to fit and tell you where the edges are.

Into your actual calendar, in a slot that exists, with the length that job needs and travel time around it. It knows who does what and where they already are that day. The customer gets the confirmation while they are still holding the phone and a reminder before the day.

Usually yes, and those are often the leads that benefit most, because ad leads are the ones filled in on a sofa at eleven at night with the least intent behind them. The lead form comes through, the conversation starts, and which advert it came from is recorded against the contact so you can eventually see which ones are actually paying for themselves.

It can, and it is often the fastest thing to show a return, because you already paid for those people. It is also the part we are most careful with. Going back to a two year old list is not the same as replying to somebody who contacted you an hour ago, the rules around it are different, and we would rather work a small sensible group properly than blast a database and damage your name.

At any point, and it steps out of the way when they do. That works both ways: it hands over on its own when somebody asks for a person, when it is out of its depth, or when the conversation turns into something a human should be handling. It does not fight anybody for the thread.

It says so, takes the question, and puts it in front of a person rather than inventing an answer. That is the whole design: it works from things you have written and approved, and anything outside that becomes a handover. You get the unanswered questions in writing too, which is useful in itself, because the same one arriving three times is usually something that should be on your website.

You approve every message before anything is sent, and you can change any of it later in an afternoon. Nothing goes out in your name that you have not read. This is the part of the project that takes the longest and it should be.

By replying, in plain language or with the standard word, and it is honoured immediately and permanently. That means every campaign, not just the one they were in. Do not contact is a property of the person, not of a list, and it survives the next time somebody uploads a spreadsheet.

Answering somebody who just contacted you is about as uncontroversial as it gets. Reaching out to people who did not is where the rules live, and they differ by where you are, the channel, the hour, whether they are already a customer and what you are sending. We set the campaign up to fit your situation and we will tell you what we are not comfortable with. What we will not do is tell you a campaign is compliant everywhere, because nobody can honestly say that, and if a supplier ever does you should be suspicious of them.

It works with the site you have. The forms feed it and nothing about the design has to change. If the site is the reason you are not getting many leads in the first place then that is a separate and more important conversation, and it is the other half of what we do, but it is not a requirement for this.

No, and we are not selling you one. This sits around whatever you already use and keeps it up to date. If you do not use anything yet then we will set something simple up rather than sell you a platform you will never open. Businesses that switch systems and change how they handle leads in the same month tend to end up doing neither.

A couple of weeks is normal for the first workflow, and most of that is not building. It is agreeing the messages and testing the awkward cases. Rushing that is how you end up with something that quotes a price you would never have given, at midnight, to a customer you wanted.

It depends on how many leads you get, how much has to happen to each one and what it has to connect to. You hear both numbers out loud on the first call, the setup and the monthly, rather than waiting three days for a document. Nothing appears afterwards.